Student Grievances, Complaints, and Concerns

The ARYM Institute is committed to providing a safe and reliable learning environment and an efficient way for students to express informal concerns, complaints, or grievances.

Student Grievance Procedures
ARYM has established various procedures to address alleged unfair or improper actions involving any individual associated with our institution.
After the alleged incident, an attempt to resolve the matter should occur as soon as possible.

First, efforts to resolve matters should commence as soon as possible after the alleged incident.

Initially, students are encouraged to voice informal complaints directly to the instructor for prompt resolution. Should no resolution be reached, a formal grievance must be submitted within 15 days following the expression of the informal complaint. We are committed to maintaining objectivity throughout this process.

Informal complaints about training should be directed to the teacher, while those concerning other students should also be brought to the teacher’s attention. Informal complaints regarding studio, accommodations, or meals should be directed to the centre manager via the instructor.

Additional procedures may be implemented for specific types of complaints if deemed necessary.

The instructor or centre manager will assess whether the student complaint warrants a verbal response, written response, or further action to resolve the grievance.

Should a student remain dissatisfied after the internal review process, they have the option, within 28 days, to request an external review by an independent mediator.

All complaints or grievances are meticulously documented in the ARYM Institute Complaint Logbook and are maintained indefinitely for future reference.

Student Grievance forms can be found below.