Student Grievances, Complaints, and Concerns

The ARYM Institute is committing to bringing a safe and reliable learning environment that also offers an efficient way for students to express any informal concerns, complaints or grievances.

Student Grievance Procedures
Various procedures have been established to provide a means for resolving alleged unfair or improper action, or any incident with any individual related to the Institute.
An attempt to resolve the matter should occur as soon as possible after the alleged incident.
First, the student is advised to express informal complaints by speaking directly with the instructor for prompt resolution. If no resolution is found, a formal grievance must be filed no later than 15 days following the expression of the informal complaint.  All efforts will be made to maintain objectivity.
Informal complaints related to the training should be directed to the teacher.
Informal complaints related to other student(s) should be directed to the teacher.
Informal complaints related to the studio/accommodation/meals must be directed to the center manager, via the instructor.
If necessary, other procedures could be followed for specific types of complaints.
The instructor or the manager of the center will determine if the student complaint requires a verbal response, written response or further action in order to resolve the specific complaint.
At the conclusion of the internal review process if the student remains unsatisfied, he/she may seek, within 28 days, to have the decision/resolution externally reviewed by an independent mediator.
All complaints or grievances are documented in the ARYM Institute Complaint Logbook and are kept on file, indefinitely, for future reference.
Student Grievance forms can be found here

Student Grievance & Procedure Online Form

A formal grievance must be filed no later than 15 days following the expression of the date of alleged incident…  In order for a student to initiate a resolution, the student must complete this form in its entirety.

Step 1:  Attempt to informally resolve the matter with the instructor (Complete the information below regarding that action. (If unresolved at this level, proceed to Step 2)

Step 2:  Arrange to meet with the instructor or centre manager. Complete the information below regarding that action (If unresolved at this step above).

Step 3: If unresolved at Step 2 or if you are dissatisfied with a decision, or manner in which the Grievance has been handled, you may request to refer the Grievance for independent external mediator. Grievance Mediation – External Review

YESNO


YESNO


YESNO

Step 4: YES (resolution):